Thank you for visiting our Digital Platform. CARBAY LLC-FZ is a company incorporated pursuant to the laws of Meydan Free Zone, United Arab Emirates (the Company). The Company is licensed as an e-commerce service provider. We provide CarbayWebsite, Mobile Website and applications for mobile as well as tablet devices (individually and collectively the Digital Platform). Our Digital Platform provides you with a unique opportunity to meet and connect with buyers, sellers, and visitors and to obtain information pertaining to vehicles listed on the Digital Platform. In addition, we have ‘Dealers by Carbay’ which is for car dealers and ‘Suppliers by Carbay’ which feature applies to our suppliers.

Shopping for a pre-owned or used vehicle is much easier now than ever before. The Digital Platform offers you the opportunity to learn about us, test drive a car, get details on the vehicles, discuss your trade-in or even learn about financing deals for your new vehicle.

These terms and conditions (the Terms) govern, set out and regulate your use of and visit to the Digital Platform on which they are posted and updated periodically. For the purpose of these Terms and wherever the context so requires, the terms and words ‘user’, 'you' and ‘your’ shall mean and include natural or legal person(s) who has or have agreed to visit the Digital Platform, register itself on the Digital Platform, act as a buyer or a seller or uses the Digital Platform in any manner whatsoever including persons browsing the Digital Platform (whether personally or on behalf of someone) and its content, posting comments or any content or responding to any advertisements or content listed thereon. These terms apply to every visitor or user of the Digital Platform and this includes without limitation car dealers, persons interested in buying or selling cars, agencies, fleet sellers, service providers, third party consultants, car repair shops, and other apps or users that may wish to integrate or connect with Carbay(whether now or in future).

By visiting, navigating, browsing, bidding, entering registration details, entering, executing, using, paying, downloading, commenting, saving, uploading, accessing, or communicating in any form or using the Digital Platform you will automatically be considered a user which requires the full and complete acceptance of each and every provision and description included within these Terms, in the version published by at the time you access or use the Digital Platform. If you do not agree to these Terms, you may not access or otherwise use the Digital Platform (in case of applications, please uninstall the application from your mobile and/or table device).

In addition to these Terms, you will find other policies such as our payment policies, cookie policy, privacy policy, copyright terms/notices, and other legal documents on the Digital Platform including other legal documents and policies (collectively, the Legal Policies) at www.carbay.ae

In line with our internal by-laws and in order for timely compliance with prevailing laws and regulations, we reserve the right, in our sole discretion and at any time, to make changes to these Terms and our Legal Policies concerning the use of Digital Platform. For the abovesaid reasons, you should carefully review these Terms and Legal Policies from time to time. Your visit, registration and continued use of the Digital Platform following changes to Terms and Legal Policies means that you agree, acknowledge and consent to the revisions to the Terms and Legal Policies. The Digital Platform may also display necessary guidelines from time to time and these guidelines are also subject to change at any time without prior notice.

For ease of reference, these Terms and Legal Policies have and will continue to be maintained in English language. We also reserve the sole and exclusive right to introduce new services, new features, new auction models and update or withdraw any of the services, and we will not be liable to you in any manner whatsoever for exercising this discretion. The information in relation to treatment of your personal data is set out within the Privacy Policy page. For avoidance of doubt, any third party, their affiliates, or a service provider that may associate itself with the Digital Platform, such third parties, their affiliates or service provider will have their own privacy policies and this Digital Platform does not control their terms or policies.

ABOUT DIGITAL PLATFORM AND WAIVER OF RESPONSIBILITY

Digital Platform is a digital marketplace that allows and permits users, visitors, affiliates, and service providers to offer, sell and buy preowned used cars in a variety of pricing formats and auctions. This further includes other aspects such as tenders, auction and other services.  Any information, display notes or guidance that we provide as part of our services, such as images of vehicles, quantity, product price, shipping information, listing, and sourcing is solely and purely informational and you may decide to follow it or not. It is also possible that the images or videos or graphics shown for car may not be of the actual car.

The Digital Platform Team may endeavor and assist resolution of differences or disputes received but we expressly clarify that the Digital Platform, its management or support team have no absolute control over and does not guarantee: the existence, quality, legality, merchantability, safety of items displayed, advertised, the truth, veracity or genuineness of users or accuracy of any listing or contents; the ability of sellers to sell vehicles, the ability of buyers to pay for vehicles; or that of the ability of sellers to sell or ability of buyers to pay for items; or even that a buyer or seller shall complete a transaction or return an item. This also applies to various services made available by the Company on Digital Platform which include without limitation services provided by multifarious service providers, tenders, and other commercial services made available to users on the Digital Platform.

Simply tap the Buy link at the top of the carbay website. From there you can browse Carbay Cars inventory of Premium Used Cars. You can refine your search by selecting your make, model and year preferences along with your budget range.

Once you have refined your search, you can click on any car listing to find out more information.

Once you have found a car you like, you can reserve or purchase it quickly and easily by clicking ‘Book Now’ to the right of the listing. Next, you’ll be asked to fill in your details & you will be asked to pay a deposit to reserve the car.

If you have any questions at all, don't hesitate to get in touch with Carbay Team who are on hand to provide assistance and answer any questions that you may have.

CASH REFUND POLICY

The service provider "CARBAY LLC-FZ" shall refund the cash paid for vehicle to the consumer in case the vehicle is not conforming to the agreed specifications at the time of contracting with the received vehicle, and is irreplaceable.

If consumer decides to withdraw from booked vehicle from "date of deposit" booking deposit is non-refundable and will be kept with service provider "CARBAY LLC-FZ" as an compensation due to loss of other potential customers. However the deposit can be used against purchase of alternative vehicle.

Incase of autoloan rejection from bank the booking deposit against the vehicle is 100% refundable by service provider "CARBAY LLC-FZ" to consumer. Any delays caused from consumers end due to his/her personal travel reasons in bank auto loan process over "7 days from date of deposit" money will not be refunded by service provider "CARBAY LLC-FZ".